Refund and Cancellation Policy

1. Overview and Scope This Refund and Cancellation Policy sets forth the governing terms and timeframes for booking deposit refunds, service cancellations, and financial settlements associated with custom drainage maintenance and unclogging services provided by clogawaypro through www.clogawaypro.com. Our operations comply with applicable consumer protection statutes in the United Kingdom, the European Union, and the United States.

2. Booking Deposits and Initial Payment Terms

• Deposit Allocation: Services are initiated through online booking deposits on www.clogawaypro.com to reserve custom on-site appointment windows.
• One-Time Transactions: All charges are strictly one-time transactions for designated appointments. We do not engage in recurring billing, automatic renewals, or subscription models.

3. Cancellation Timeframes and Right of Withdrawal

• 14-Day Statutory Notice Period: In accordance with UK and EU distance-selling regulations, clients retain the right to cancel their service booking within 14 days of initial payment, provided the service has not yet been fully executed on-site.
• Pre-Dispatch Cancellations: If a cancellation request is submitted at least 24 hours prior to the scheduled on-site arrival window and before our operations team has been dispatched, the customer is eligible for a full review and return of the booking deposit.
• Late Cancellations and On-Site Rejections: Cancellations requested within less than 24 hours of the scheduled appointment, or cancellations attempted after our team has arrived at the designated property, are non-refundable due to incurred travel and logistical allocation expenses.

4. Refund Processing Timeframes

• Review Period: Refund requests are formally reviewed by our administrative team within 3 business days of receipt.
• Credit Return Timeframe: Approved refunds are processed and credited back through the original payment method within 5 to 7 business days, depending on the processing timelines of financial institutions operating in the United Kingdom, the European Union, and the United States.

5. Service Dispute and Resolution Framework If a client encounters concerns regarding service execution, they must submit a formal notification to our support team within 48 hours of the scheduled appointment date. We investigate all reported issues thoroughly to determine appropriate operational remedies in alignment with our service obligations.

6. Contact and Administrative Support To initiate a cancellation or refund request, please contact our administrative team via our official channels:

• Brand Name: clogawaypro
• Website: www.clogawaypro.com
• Customer Support Email: customer@clogawaypro.com
• Telephone: +44 161 820 4587
• Registered Office Address: 45 Kingsway Business Centre, Manchester, M1 2AB, United Kingdom