Privacy Policy

Data Controller Identification The data controller responsible for the collection, processing, and storage of your personal data in connection with www.clogawaypro.com is clogawaypro, operating from our registered corporate office located at 45 Kingsway Business Centre, Manchester, M1 2AB, United Kingdom. We adhere strictly to applicable data protection legislation in the United Kingdom, the European Union, and the United States.

Information We Collect When you interact with our website, request our services, or complete a booking transaction, we may collect specific personal information. This includes your full name, contact telephone number, email address, service location address, and details regarding the specific drainage maintenance or unclogging services requested.

Payment Processing and Financial Data All financial transactions, booking deposits, and payment settlements processed through www.clogawaypro.com are handled securely by our third-party payment processing provider, Stripe. When you submit payment information, your data is transmitted directly to Stripe, Inc., which processes your payment in compliance with rigorous international security standards and payment card industry requirements. We do not store complete credit or debit card numbers on our local servers. You may review Stripe’s respective privacy policy to understand how they handle financial data.

Data Retention Periods We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, tax, or reporting requirements.

• Transaction and Financial Records: In accordance with UK tax laws, financial regulations, and US statutory requirements, invoice records, payment details, and transaction histories are retained for a period of six years following the completion of the service.
• Customer Account and Communication Data: Correspondence, booking inquiries, and service profiles are retained for a period of up to three years after your last active interaction with our service, unless a longer retention period is required by applicable law or active dispute resolution procedures.
• Operational Logs: Standard website access logs and digital session data are retained for a limited duration not exceeding twelve months for system security and administrative purposes.

Data Subject Rights Depending on your geographical location under UK GDPR, EU GDPR, or applicable US state privacy laws, you possess specific rights regarding your personal data. These rights include the right to access, correct, or request the deletion of your personal data, subject to lawful retention obligations. To exercise any of these rights, please submit a formal request to our administrative team.

Updates to This Policy We reserve the right to amend this privacy policy at any time to reflect operational changes, legal updates, or regulatory modifications across the United Kingdom, the European Union, and the United States. Any modifications will be posted directly on this page with an updated revision date.

Contact Information For any inquiries, requests, or concerns regarding our privacy practices or the handling of your personal data, please contact us using the official communication channels below:

• Brand Name: clogawaypro
• Website: www.clogawaypro.com
• Customer Support Email: customer@clogawaypro.com
• Telephone: +44 161 820 4587
• Registered Office Address: 45 Kingsway Business Centre, Manchester, M1 2AB, United Kingdom